Privacy policy

Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This privacy notice tells you what I will do with your personal information from initial point of contact through to after your work with me has ended.

I am happy to chat through any questions you might have about my data protection policy and you can contact me via email at luna@lunaloves.uk. ‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me.

My lawful basis for holding and using your personal information

The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below: If you have worked with me as a client and told me our time together has now ended, I may use legitimate interest as my lawful basis for holding and using your personal information if needed. If you are currently working directly with me or if you are in contact with me to consider it, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment and necessary for a contract with a health professional (in this case, a contract between me and you).

If you attend my events processed through Eventbrite, your information may be held on their site and processed for my use for analytics.

How I use your information

Initial contact

When you contact me with an enquiry about my services I will collect information to help me satisfy your enquiry. This will include your name, your contact details and any information you provide me about your goals and needs for working together. If you decide not to proceed I will ensure all your personal data is deleted within a reasonable timeframe. If you would like me to delete this information immediately, just let me know.

While you are working with me

Rest assured that everything you discuss with me is confidential and what you share with me is held in sacred confidence in all but extreme circumstances. The only situations in which I may choose to break this confidentiality is if I believe you or others are at serious risk of harm, or if I am legally required to disclose relevant details relating to our work. Where possible, I will discuss this with you. In any of my discussions with supervisors or adjacent professionals, your identity will be protected. Should your behaviour cross my boundaries, make me unsafe, or threaten me in any way, and warnings and discussions between us fail to rectify this, I may choose to pass this information on to a local safety alerts group to protect the safety of the wider community. In this case, I would also terminate our working agreement. In extreme cases, I may choose to make a report to relevant authorities such as police.

I will keep a record of your personal details to help the my services run smoothly. These details are kept securely on my private devices and within an encrypted, password-protected system. I may keep written notes of our sessions as a memory aid. Our appointment times and locations will be kept on my secure google calendar. After our work has ended, I will delete correspondence between us within a reasonable timeframe (usually 6 months - 1 year) . Once you have told me our time together has ended your records will be kept for one year from the end of our work with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.

Third party recipients of personal data

I sometimes share personal data with third parties, for example, to process the tickets for my events, keep secure notes for direct client work and send my email newsletter. Your information may be shared with squarespace, evernote, eventbrite, google and other IT services. For the majority of these, you would be entering the information yourself and entering into your own data agreement with these services. I may also share information with my regulators such as ASIS, HMRC, Companies House or the ICO. Your name and contact details will not be shared with my regulators.

Your rights

I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. Should you wish to use a pseudonym while working with me, I will respect that.

You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will: • give you a description of it and where it came from; • tell you why I am holding its, tell you how long I will store your data and how I made this decision; • tell you who it could be disclosed to; • let you have a copy of the information in an intelligible form. You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to luna@lunaloves.uk. If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above.

Data Security

I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. All digital data is kept on password protected devices used exclusively by myself, and all client notes are kept on an additional encrypted, password-protected note system. Any paperwork is kept locked in my secure private office.

Visitors to my website

When someone visits my website, I use a third party service, squarespace to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow squarespace to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. Like most websites we use cookies to help the site work more efficiently, these are processed through squarspace. No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.